FAQ
Frequently Asked Questions
Is your jewelry hypoallergenic?
Yes. All David Omo pieces are made with hypoallergenic materials, including 18k gold PVD plating over stainless steel, making them safe for most sensitive skin.
Can I shower in David Omo jewelry?
Yes — our jewelry is waterproof and tarnish-free. You can shower, wash your hands, or get caught in the rain without worry. For longevity, we still recommend removing your jewelry before swimming in chlorinated pools or applying lotions and perfumes directly.
What does “PVD plating” mean?
PVD (Physical Vapor Deposition) is a premium gold plating technique that bonds 18k gold onto stainless steel. It’s much more durable than traditional electroplating and makes your jewelry more resistant to fading, tarnish, and wear.
How long will the plating last?
With normal use, PVD plating can last years without fading. And if wear does occur, we’ve got you covered — see our one-year warranty below.
Do you offer a warranty?
Yes. Every piece comes with lifetime limited warranty. If the plating wears down, or if there’s a material or craftsmanship issue, we’ll refinish or replate the item one time at no cost. Just email service@davidomo.com with your order number and photos. This will be determined at the discretion of David OMO PTY LTD.
What’s your return policy?
We accept returns on eligible items within 14 days of delivery. Items must be unworn, in original condition and packaging.
Please note: Earrings and sale items are final sale for hygiene reasons.
Read our full Refund & Warranty Policy for details.
How long does shipping take?
We ship from Australia and dispatch orders within 1–2 business days.
- Australia: Standard (3–5 business days) / Express (1–3 business days)
- International: Standard (7-14 business days) / Express (3–5 business days)
You’ll receive tracking as soon as your order is shipped.
Do you ship internationally?
Yes, we offer international shipping. Costs are calculated at checkout based on your location.
What if I received the wrong item or something arrived damaged?
Please contact us within 7 days of delivery at service@davidomo.com and we’ll resolve it quickly — whether that means a refund, replacement, or repair.
How should I care for my jewelry?
To keep your pieces looking their best:
- Store them in a dry, clean pouch or box
- Avoid contact with perfumes, lotions, and harsh chemicals
- Wipe gently with a soft cloth after wear
A care guide is included with each order.
Can I wear David Omo jewelry every day?
Yes — our jewelry is made for everyday wear. Each piece is designed to transition effortlessly from day to night, from casual to elevated looks. It’s durable, low-maintenance, and perfect for layering.
Is your jewelry suitable for gifting?
Absolutely. All orders come in premium packaging, making them ideal for gifts. Whether it’s a birthday, anniversary, or a “just because” moment, our pieces are made to feel personal and meaningful.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking link by email so you can monitor it every step of the way. If you haven’t received a tracking number within 3 business days, reach out to service@davidomo.com.
What if I order the wrong size?
If you accidentally ordered the wrong size for a ring or bracelet, please contact us as soon as possible — ideally before it ships. If it’s already dispatched, we can arrange an exchange as long as the item is returned unworn and in original packaging.
Do you offer gift cards?
Not yet — but we’re working on it. If you’d like to send someone a David Omo piece and aren’t sure what they’d love most, a gift card option will be available soon.
Are your pieces nickel-free?
Yes. Our jewelry is made from nickel-free stainless steel with 18k gold PVD plating, making it safe for most people with sensitive skin.
Do you restock sold-out items?
Some styles will be restocked, but many pieces are made in limited drops to keep our collections curated and exclusive. If you love something, we recommend ordering before it’s gone.
Where are your products made?
Our pieces are designed by our team and produced by trusted international manufacturers known for high-quality, ethical craftsmanship. Each partner is carefully chosen for their commitment to quality and fair practices.
What makes David Omo different from other jewelry brands?
We’re not chasing trends — we’re building timeless pieces with depth. Every design carries the David Omo philosophy of quiet luxury, intentionality, and lasting quality, backed by thoughtful service and a one-year warranty.
Do you offer wholesale or collaborations?
Yes, we’re open to select wholesale partnerships and creative collaborations. Reach out to us at service@davidomo.com with your proposal or inquiry.